Shipping policy
Shipping Fees
【Domestic Shipping (Japan)】
Free shipping for orders with a total amount of 10,000 JPY (tax included) or more.
For orders under 10,000 JPY (tax included), shipping fees are at the customer's expense.
Please check the regional shipping rates below:
| Region | Shipping Fee |
|---|---|
| Hokkaido | 1,300 JPY |
| Tohoku | 1,000 JPY |
| Kanto / Shinetsu | 900 JPY |
| Hokuriku / Chubu | 700 JPY |
| Kansai / Shikoku | 600 JPY |
| Chugoku / Kyushu | 500 JPY |
| Okinawa | 1,500 JPY |
【International Shipping】
Shipping fees are calculated in real-time based on the destination and total weight of the order.
Please note: Free shipping for orders over 10,000 JPY is NOT applicable for international orders.
Shipment Details
【Shipping Schedule】
・Orders are shipped within 7 business days after purchase. (Excludes pre-order items and some promotional items)
・Shipments are generally made twice weekly on Tuesdays and Fridays.
※Delivery may be delayed due to shipping region, weather, or traffic conditions. We appreciate your understanding.
※We will send a “Shipping Notification” email once your order is ready for shipment.
※We do not accept requests for specific delivery dates.
★★Closed Saturdays, Sundays, and holidays. Extended holidays will be announced in the notice section.
Translated with DeepL.com (free version)
【Combined Shipping】
For customers placing multiple orders totaling ¥10,000 or more (tax included) via credit card payment, we will consolidate items into one package for shipping. Please be advised.
【Regarding Delivery Notes】
If you wish to have the delivery note sent separately, please indicate this in the “Remarks” section of your cart.
【Estimated Delivery Time from Shipment Date】
The minimum estimated delivery time from receiving the “Shipment Notification” email to product arrival is as follows.
※Delays may occur due to traffic conditions, weather, or other circumstances. We appreciate your understanding.
【For Domestic Shipments within Japan】
The shipping carrier is Yamato Transport Co., Ltd.
You can check the delivery status of your items via the link below.
Yamato Transport Package Inquiry URL: http://toi.kuronekoyamato.co.jp/cgi-bin/tneko
【For International Shipments】
The shipping carrier will be “Japan Post (EMS/International Parcel).”
You can check the delivery status of your items via the following link.
EMS Package Inquiry URL: https://trackings.post.japanpost.jp/services/srv/search/input